REAL PEOPLE, REAL RESULT
“As a store manager at IKEA, I encountered different customer research tools throughout my career, but GreatRate differs from everything else. It’s the only tool that comes with a complete priority analysis, which makes all the difference!”
IKEA is the world’s largest furniture retailer. With a huge number of visitors every day, keeping up with their opinion can be a challenge. At an IKEA store the customer experience is everything. From the moment you park the car, until you have checked out and left the area, every step is important.
“We have used GreatRate for over three years now, Great tool to get a daily and easy follow-up on customer and employee satisfaction!”
ICA Group is one of the largest retail companies in the Nordic countries. The stores focus on groceries with a high level of service. They vary in size, from small ICA Nearby stores to large Hypermarkets that also have departments for fashion, entertainment, gardening and electrical products. Keeping up with the customer demand – with different geographical locations and varying sizes and target groups – is hard with only a general customer survey. GreatRate is used to pin point local areas to improve, adapted to the specific challenges in each store.
“GreatRate modernizes and simplifies, especially with the way to analyze what is important to the guest, and point it out quickly. And also, they clearly keep the highest level.”
The world famous ICEHOTEL is a hotel made of ice in northern Sweden, with parts being rebuilt each year. Kings and queens come and visit, along with those from all over the world who have saved money all their lives to finally experience the unusual attraction. It is important to know their needs to stay at the top of the line.
“In the work with GreatRate, we discovered that it is incredibly useful for so much more than just measuring satisfaction, it’s a truly amazing tool!”
Martin & Servera is a distributor for restaurants and caterers with over 2 900 employees. The warehouses are exciting and challenging workplaces, organizing millions of products. Listening to employees and keeping a fluent teamwork is important to maintain a good workplace – and being able to deliver to thousands of customers.
“Measuring visitor satisfaction is even more important today because the views spread like wildfire. Our goal is to have a satisfied and confident visitor who wants to come back. We need local tools designed to achieve it. GreatRate collect our otherwise fragmented focus.”
The Swedish health care system is one of the best in the world. It is mainly managed in regions spread out over the entire country. Several of these regions along with private clinics use GreatRate to listen to their patients. Their goal is to identify factors that needs to be improved, but since the system contains so many departments and units traditional surveys have been lacking in pointing out exactly where to take action.
“We wanted one tool to serve all our needs, booth to create activity and interaction with our visitors and at the same time we wanted to meausure how satisfied they are. GreatRate does it all.”
The National Veterinary Congress gathers the top specialists in animal care, members from veterinary clinics, insurance companies and scientists. The congress consists of nearly a hundred seminars and lectures spread out over five main halls and also contains a fair that showcases news from the industry. To ensure both attendees and sponsors are satisfied they use GreatRate to collect feedback during the event.
“We’ve had great benefit from GreatRate. The feedback can be followed up immediately and we can see the change day by day. We can control our own survey and tailor it to our business. In real-time, we find out what to improve and what parts are our strengths. A Very easy-to-use and affordable tool”
Bråviken Golf Club market themselves proudly as The Friendly Golf Club. They have taken extra steps to suit every players need. For example added extra tees for juniors and beginners, made the course obstacles more varied and upgraded the caterer in the restaurant. They have courses that fit everyones need, an advanced practice area and thanks to wonderful nature and an impressive club house even hosted weddings. Keeping up with the golfers opinions on the different parts is not an easy task with old methods. With GreatRate they can monitor the satisfaction continuously and prioritize the right improvements.