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GENERAL WEBPAGES & MORE
Put out a survey that answers why the experience is good or bad and what to improve. Either with a widget, an integrated survey or a link in an email or on a product. The unique GreatRate method brings the most vital information into an effective package. The second page is optional to keep respondents happy.
In an eight second survey you have all the information needed to get action plans that show you the critical areas that creates negative experiences. You can use this to optimize for example the payment process or the information on a web page and thereby get happier visitors.
Ask questions the way you want. Maybe a list of possible things to add on the page or questions to get deeper understanding of the respondent.
You can also use options to segment the respondents, or even give them different questions and survey paths.
Net Promoter Score (NPS) asks the question “How likely are you to recommend us to a friend or colleague?”. The scale is 0-10 and only the top 9 and 10 are considered positive. This makes NPS a powerful way of making sure the results show people who would actually recommend your brand. And those who would trash talk and damage it.
In most cases we recommend you to use this in combination with a deeper GreatRate analysis.
Reach all data instantly in the fast and flexible cloud based admin – wherever you are, on your computer or mobile. Create surveys with ease and use our vast range of charts to view the results.
The segmentation panel lets you pick the correct time span, collection point and survey. You can even use each option in the survey to filter the results. For example you can show answers specifically from dissatisfied respondents. An adaptable hierarchy will work for any team size and the user specific access gives the structure your team needs.
Our reports are carefully designed to suit your needs. The most powerful report on the market is the Action plan that uses deep analytics to interpret the results for you, and present effective priorities. This one is especially suited for presenting to your team, engaging and taking action.
Automatic daily, weekly, monthly and yearly reports can also be used for quick summarizes.
The exporting functions are vast, and let’s you segment the results the way you like it. You can also choose between different file types, such as Excel, PDF and CSV depending on if you will present them right away or integrate with other systems.
Customer reviews online is important to E-commerce stores, since 70% of customers consult reviews or ratings before making a final purchase. Getting good reviews is a positive effect, but trying to handle all reviews, both good and bad, on different sites and social media is not a practical way of finding the right improvements.
In addition to that most people don’t have time to write an entire review, and the desire for a fast and seamless web experience demands an intuitive interface for collecting valuable information. With a tool for collecting opinions at the time of the experience, through the customer journey, you get more precise insight of what will make customers happier, share positive opinions and recommend your brand to others.
Examples of steps in a customer journey is the first registration, the confirmation page or when a customer tries to abandon the cart. In the last example you could look into unexpected/added costs at checkout stage, better deals at another site, the process taking long, the delivery options don’t suit requirements and more.
You can make fast and intuitive feedback an integrated part of the site, and use polls for identifying trends which can help you make better business decisions.
Collecting data instantly – that is analyzed and reported to point out important improvements – is a fruitful method for a flourishing business.